If we cancel the event

You receive a full refund of the pass price. No application, no conditions, no administration fee.

The refund goes back to the card or account you paid from, within 14 days of the cancellation being announced. If that method is no longer valid, we arrange a bank transfer instead and ask you for the details.

We cannot reimburse travel or accommodation booked separately, so please insure those. That is why the dates are announced this far ahead.

If we postpone rather than cancel

Your pass stays valid for the new dates automatically. There is nothing for you to do and nothing further to pay.

If the new dates do not work for you, tell us within 30 days of the announcement and we refund the pass price in full, on the same terms as a cancellation.

If you cannot attend: transfer your pass

You may transfer your pass to another person at any time before the event, free of charge. This is a right, not a favour, and we would rather you used it than lost the money.

Write to us with your order number and the name and email address of the person taking your place. We re-issue the pass in their name and cancel the original. There is no fee and no deadline beyond the event itself.

Where a category requires vetting, the person taking your place has to clear the same vetting.

If you would rather we helped you find someone, ask. We will make a reasonable effort, though we are not a resale agent and cannot guarantee a buyer. A pass must not be resold above its face value.

If a named performer withdraws

Line-ups change. A named Lady withdrawing, or an element of the programme being replaced with something comparable, is not on its own grounds for a refund.

If the programme changes so substantially that it is no longer the event you bought a pass to, write to us and we will look at it individually.

If we cancel your pass

We may cancel a pass without refund where the conditions of entry are broken: no valid identification at the door, a category requiring vetting bought without it, or conduct during the event that breaches our terms.

Where we cancel a pass for a reason that is not your fault, an error on our side for instance, you receive a full refund.

Force majeure

If the event cannot go ahead because of something outside our reasonable control, such as an official order, a natural event, or the loss of the venue through no fault of ours, we refund the pass price to the extent that funds have not already been irrecoverably committed, and we tell you plainly what those amounts are.

How to reach us about a payment

Write to info@femdomgala.com from the address you used to buy, quoting your order number. That is all we need.

We acknowledge within two business days. Where a refund is due, it is issued within 14 days.

If something has gone wrong with a payment, please come to us before your bank. We can almost always fix it faster than a card dispute can, and a dispute raised before we have had the chance costs us both time.

Your statutory rights

Nothing on this page removes rights you have by law.

Because this is a scheduled leisure event on specific dates, the fourteen-day right of withdrawal for distance contracts does not apply. That exemption is set out in Article 16(l) of Directive 2011/83/EU and is the reason a no-refund policy is standard for event tickets.